coffee-cakes.com
home contact us Corporate Gift Program Call Anytime 1-800-830-2696
Send to a Friend Bookmark This Site View Basket
"I could not have been more impressed with the service and quality of the merchandise. Delivery was faster than expected."
-- CoffeeCakes.com Customer
Shipping and Handling Information
Pin It



Order Now, Ship Later! At checkout, just enter the date you'd like your items shipped, and we'll take care of the rest!
Orders usually leave CoffeeCakes.com the business day after it's received, Monday through Friday; we don't ship on weekends.


Compare our shipping rates; we're much lower than most!
We pass our deeply discounted freight rates along to you!


We make every effort to charge the actual shipping rates we're charged. We never mark up our shipping rates. Because we've been in business for many years, we're able to benefit from significant negotiated discounts, which allows us to pass the savings along to you.






Express Shipping & Handling requires 3 business days in transit and can only be used for the United States, domestic, 48 contiguous states. This method cannot be used to ship to Hawaii or Alaska.


Fastest Shipping & Handling requires 2 business days in transit. For example, if you order on Monday, your order usually ships the business day after the order is received for example, on Tuesday, and will be in transit on Wednesday and will typically arrive on Thursday, we do not ship on weekends.


We ship to all 50 US States plus Canada excluding: American Samoa, Canal Zone, Guam, Minor Outlying Islands, Puerto Rico and the Virgin Islands.


For a complete list of international addresses we are able to ship to at this time, please see International Shipping below.


Business days are Monday through Friday, excluding holidays as determined by the shippers.




Standard Shipping


Your most cost-effective option. This option provides door-to-door delivery of your order usually within 1 to 5 business days (Monday - Friday), depending on distance traveled. Orders usually leave CoffeeCakes.com the business day after the order is received. We don't ship on weekends. Please refer to the map below for the expected delivery time for your destination.
return to top

Fastest Shipping

Orders usually ship the FOLLOWING business day to arrive within the NEXT (2) business days (Monday - Friday). For example, if you order on a Thursday, your order usually will be shipped on Friday to arrive the NEXT two (2) business day, which would be the following Tuesday, using this example. Because fastest shipping doesn't deliver to some rural areas, please check to ensure delivery to your area before relying on this option.
return to top

Shipping to Alaska & Hawaii

We're charged an additional offshore fee to ship to Alaska and Hawaii. This fee is in addition to the standard shipping charge. Shipments to Alaska and Hawaii typically take three (3) to seven (7) business days.
return to top

Shipping to US Territores

We currently ship to US Territories (American Samoa, Canal Zone, Guam, Mariana Islands, Puerto Rico and the Virgin Islands). We only allow standard shipping to US Territories. We're charged an additional fee to ship to US Territories. This fee is in addition to the standard shipping charge. Shipments to US Territories typically take five (5) to fifteen (15) business days.

return to top

Shipping to Canada

We're happy to be able to offer our gourmet gifts for shipping to Canadian addresses! Shipping to Canada requires an additional fee, in addition to the standard shipping charge, and will take about six (6) to ten (10) business days. We're not able to expedite shipping to Canada. Express, Quick and Fastest shipping are not available for items being shipped to Canadian addresses. We ship to Canada using USPS Priority Mail International. If you have any questions about shipping your order to Canada, please send your question to info@CoffeeCakes.com and we'll do our best to answer it for you!
return to top

International Shipping

We currently ship to Canada, Australia, Belgium, Brazil, Denmark, Finland, France, France, Japan, Metropolitan, Germany, Hong Kong, Iceland, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, South Africa, Spain, Switzerland, Taiwan, United Kingdom, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.). Please email "Shipping@CoffeeCakes.com" for a quote. Due to the high risk of fraud, we don't currently ship to Brazil, Italy, Mexico, Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, Malaysia, or Israel. Please note:Presently, we can't ship dairy products into many international countries, and the ONLY items we can ship ship are non-food items (travel mugs, french presses, teapots, etc.) If you're interested in shipping international items, please contact us at Shipping@CoffeeCakes.com and we'll do our best to accomodate your request! We want to hear from you.
return to top

FPO/APO Addresses

Always select PO Box (USPS Post Office Box) when shipping to a P.O. Box. We are unable to deliver Express or Fastest service to a P.O. Box, or guarantee delivery to a P.O. Box within 1 to 5 business days, or track orders shipped to P.O. Boxes with a tracking number.
return to top

Shipping "Order By" Times

Under normal circumstances, orders placed after 2:00 P.M. Mountain time zone Monday through Friday usually leave CoffeeCakes.com the business day after the order is received. Orders placed Friday, Saturday and Sunday leave CoffeeCakes.com the following Monday (as long as Monday isn't a shipping Holiday).
return to top

Shop Now, Ship Later!

At checkout, you can specify your ship date for any date in the future, which means no more last-minute rushing for gifts! Order now, and we'll ship your gifts in time for your special occasion. Order birthday gifts, anniversary gifts, holiday gifts early and feel comfortable knowing that they'll be shipped when you want them shipped. PLEASE NOTE: During the month of December, due to the extended shipping times for all shippers, we reserve the right to ship your order out earlier than your future ship date requested to ensure your gift arrives in time for Christmas.
return to top

Accurate Billing Information

Please note: Due to increased security measures designed to protect our customers, not providing accurate billing information WILL delay your order. When ordering, please be sure to provide accurate billing information.



We Reserve The Right To Refuse Service To Anyone.

Please note: We reserve the right to refuse service to anyone.
return to top

Shipping or Delivery Guarantees

Since we rely on third-party shipping companies to get your order to you, once your order leaves CoffeeCakes.com, it's out of our control. CoffeeCakes.com is unable to control our shippers and/or offer any shipping or delivery guarantees. We can only tell you when you can expect your order to arrive based on the estimates and information we receive from our shippers. CoffeeCakes.com cannot give any delivery or service guarantees.
return to top

Substitutions

We reserve the right to substitute an item of equal or greater value if necessary. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value.
return to top

Special Packaging Charge

If we're unable to ship your package within our published freight rates, we reserve the right to assess a "special packaging charge". Customers will be notified IN ADVANCE before any special packaging charges are applied, and given the decision to accept the additional charge or not. This charge is only put in place when the cost to ship a package far exceeds the cost paid by the customer. This allows us to keep our shipping and handling rates low, and to split the cost of the shipping and handling charges for the select few packages that may fall outside our standard shipping and handling charges.
return to top

Undeliverable Packages

Please check all of your addresses carefully. We can only guarantee delivery to addresses we're given. Additional fees will be charged to redirect packages when incomplete or incorrect information is given.
return to top

Order Cancellations

A customer may cancel an order at anytime. If the order has already been shipped, the customer will be responsible for paying a $10 order intercept fee or the freight charges to have the order returned to us, whichever is greater. It's best to cancel an order before it's shipped in order to avoid incurring any additional fees.
return to top

Refusing a Package

Customers shouldn't refuse a package unless they're willing to pay all shipping charges, to and from the customer. If a package is refused by a customer, the customer will be responsible for all shipping charges, to the customer and back to CoffeeCakes.com.
return to top

Restocking Fee

To cover the extra handling costs of taking returned items back into inventory, CoffeeCakes.com charges a 20% restocking fee for returned items that are not damaged, defective or materially different.
return to top

Register to have One-Click-Ordering and Send to Multiple Addresses!

Register now and sign into our store! Registering allows you to sign into your CoffeeCakes.com account and enjoy a faster, more personalized and efficient checkout experience; stored shipping and billing addresses are pre-populated on your checkout pages, which allows you to send orders to multiple recipients and addresses, without having to re-enter your data multiple times! To register, simply click the "Register" link in the upper left corner of our website (in white on the red bar at the top). Once you register, you'll be able to access previous order information, order history, shipping status and tracking number(s) by simply signing into your account; it also allows you to re-order items with just one click!
return to top


We Pass our Discounted Freight Rates Along to You!

We make every effort to charge the actual shipping rates we're charged. We don't mark up our shipping rates. Because we've been in business for many years, we're able to benefit from significant negotiated discounts, which allows us to pass the savings along to you!
return to top

Bookmark This page
sign-up
Exclusive Offers
Gift Certificates
Shop with Confidence Customer Service Shop by… Catalogs and Specials

Proud recipient of Customer Rated "Top Service Five-Star Award" for superlative quality. Rated "Best Overall" Wall Street Journal 2002.