Standard Shipping

Your most cost-effective option. This option provides door-to-door delivery of your order usually within 1 to 5 business days (Monday - Friday), depending on distance traveled. Orders usually leave CoffeeCakes.com the business day after the order is received. We do not ship on weekends. Please refer to the map below for the expected delivery time for your destination.

The above map is a general representation of UPS Ground transit times. Transit times may vary based on weather conditions and other factors beyond CoffeeCakes.com control.

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Express Shipping

Delivery by 5:00 p.m. the third business day (Monday - Friday) to thousands of cities and business centers. Orders usually leave CoffeeCakes.com the business day after the order is received to arrive at their destination within two (3) business days (Monday - Friday). Orders usually ship the FOLLOWING business day to arrive within the NEXT three (3) business days. For example, if you order on a Thursday and select Express Shipping, your order will usually ship out on Friday and delivered within the NEXT three (3) business days which would be Wednesday the following week.
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Fastest Shipping

Orders usually ship the FOLLOWING business day to arrive within the NEXT (2) business days (Monday - Friday). For example, if you order on a Thursday, your order usually will be shipped on Friday to arrive the NEXT two (2) business day which would be Tuesday for this example. Fastest shipping does not deliver to some rual areas, please check to ensure delivery to your area before relying on this option.
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Shipping to Alaska & Hawaii

We are charged an additional offshore fee to ship to Alaska and Hawaii. This fee is in addition to the standard shipping charge. Shipments to Alaska and Hawaii typically take three (3) to seven (7) business days.
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Shipping to US Territores

We currently ship to US Territories (American Samoa, Canal Zone, Guam, Mariana Islands, Puerto Rico and the Virgin Islands). We only allow standard shipping to US Territories. We are charged an additional fee to ship to US Territories. This fee is in addition to the standard shipping charge. Shipments to US Territories typically take five (5) to fifteen (15) business days.

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Shipping to Canada

We are very happy to be able to offer our gourmet gifts to be shipped to Canadian addresses! Shipping to Canada requires an additional fee, in addition to the standard shipping charge and take about six (6) to ten (10) business days. We are not able to expedite shipping to Canada. Express, Quick and Fastest shipping are not available for items being shipped to Canadian addresses. We ship to Canada using USPS Priority Mail International. We are also able to offer our Canadian customers a toll free number that is accessible from Canada. If you should have any questions and/or need any customer service or information please do not hesitate to contact us anytime at 888-200-4076, which is accessible from Canada.
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International Shipping

We currently ship to Canada, Australia, Belgium, Brazil, Denmark, Finland, France, France, Japan, Metropolitan, Germany, Hong Kong, Iceland, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, South Africa, Spain, Switzerland, Taiwan, United Kingdom, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.). Please email "Shipping@CoffeeCakes.com" for a quote. Due to the high risk of fraud we do not currently ship to Brazil, Italy, Mexico, Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, Malaysia, or Israel at this time. Please note:At this time we cannot ship any dairy products into many international countries and we can ONLY ship non-food items (Non-food items are items like travel mugs, french presses, teapots, etc.) If you are interested in shipping international items please contact us at Shipping@CoffeeCakes.com and we will do our best to accomodate your request! We want to hear from you.
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FPO/APO Addresses

We are proud to be able to ship to FPO/APO addresses but please be sure to select "FPO/APO Address" as your shipping method. Sometimes orders can take up to three to four weeks to arrive at their FPO/APO destination.
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P.O. Boxes

Always select PO Box (USPS Post Office Box) when shipping to a P.O. Box. We are unable to deliver Express or Fastest service to a P.O. Box, or guarantee delivery to a P.O. Box within 1 to 5 business days, or track orders shipped to P.O. Boxes with a tracking number.
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Shipping "Order By" Times

Under normal situations, orders placed after 2:00 P.M. Mountain time zone Monday through Friday usually leave CoffeeCakes.com the business day after the order is received. Orders placed Friday, Saturday and Sunday leave CoffeeCakes.com on Monday (as long as Monday is not a shipping Holiday).
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Shop Now, Ship Later!

At checkout you can specify your Ship date for any date in the future. No last minute rush for gifts. Order now and we will ship your gifts in time for your special occasion. Order birthday gifts, anniversary gifts, holiday gifts early and feel comfortable knowing that they will be shipped later. PLEASE NOTE: During the month of December, due to the extended shipping times for all shippers, we reserve the right to ship your order out earlier than your future ship date requested to ensure your gift arrives in time before Christmas.
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Accurate Billing Information

Please note: Due to our increased security measures to protect our customers. Not providing accurate billing information will delay your order. So, when ordering please be sure to provide your accurate billing information.

We Reserve The Right To Refuse Service To Anyone.

Please note:We reserve the right to refuse service to anyone.
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Shipping or Delivery Guarantees

Since we must rely on our shippers to get your orders to you, once your order leaves CoffeeCakes.com it is out of our control. CoffeeCakes.com is unable to control our shippers and/or offer any shipping or delivery guarantees. We can only tell you when we expect your order to arrive based on the information we receive from our shippers. CoffeeCakes.com cannot give any delivery or service guarantees.
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Substitutions

We reserve the right to substitute an item of equal or greater value if necessary. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value.
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Special Packaging Charge

If we are unable to ship your package within our published freight rates we reserve the right to assess a "special packaging charge". The customer will be notified IN ADVANCE before any special packaging charges are ever applied and given the decision to accept the additional charge or not. This charge is only put in place when the cost to ship a package far exceeds the cost paid by the customer. This allows us to keep our shipping and handling rates lower for the majority of our customers and to split the cost of the shipping and handling charges for the select few packages we might have outside our standard shipping and handling charges.
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Undeliverable Packages

Please check all of your addresses carefully. We can only guarantee delivery to addresses we are given. Additional fees will be charged to redirect packages when incomplete or incorrect information is given.
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Order Cancellations

A customer may cancel an order at anytime. If the order has already been shipped the customer will be responsible for paying a $10 order intercept fee or the freight charges to have the order returned to us, whichever is greater. It is best to cancel an order before it is shipped so that you do not incur any of these fees.
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Refusing a Package

Customers should not refuse a package unless they are willing to pay all shipping charges, to and from the customer. If a package is refused by a customer, the customer will be responsible for all shipping charges, to the customer and back to CoffeeCakes.com.
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Restocking Fee

To cover the extra handling costs to take items back into inventory and relist for sale, CoffeeCakes.com charges a 20% restocking fee for returned items that are not damaged, defective or materially different.
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We Pass our Discounted Freight Rates Along to You!

We make every effort to charge actual shipping rates that we are charged. We do not mark up our shipping rates. Since we have been in business for many years, and our business continues to grow, we benefit from significant shipper discounts with our shippers based on our high volume, this allows us to pass along shipping savings to you!
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