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Customer Service

Multiple Orders, Faxed Orders or Paying by Money Order

  • Would you like to place an order to be shipped to multiple addresses with the same billing information?
  • Would you like to fax or snail mail your order to us?
  • Are you interested in paying by Money Order? Personal checks are not accepted at this time.
If so, please see call 303-620-5919 anytime and ask for your Personal Assistant. Our fax number is 303-675-3400 and our email address is Customerservice@CoffeeCakes.com or you can always call us 24 hours a day, 365 days/year at 303-620-5919.


Our Gift Packaging: CoffeeCakes.com is pleased to offer custom gift packaging designed exclusively for our customers. To have an item gift-packaged, please select "Yes" for the "Gift Packaging" option. For $4.95 per item, we will package your gift in our unique kraft gift box trimmed with a hand-tied black grosgrain bow and our signature corrugated gift banding.


Our Gift Card: Your personalized gift card will be tucked neatly inside the gift box at no additional cost.


Enclose a CoffeeCakes.com Gift Card with your personalized message at no extra cost.

Our Guarantee: We want you to be pleased with your purchase. If for any reason you are not, please call us at 303-620-5919 or email us at CustomerService@CoffeeCakes.com.


Due to Food Safety concerns we are not allowed to accept returns or exchanges of cakes or food items.


Replacement Policy: If you wish to replace an item purchased from CoffeeCakes.com please contact us explaining the reason for the replacement and we will arrange for a replacement item to be sent to you. You may be asked to RETURN the item to the address below. All replacement requests must by made within 30 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants and/or perishable food products and/or or orders outside of the 30 day delivery window. Shipping charges are nonrefundable.


Refund Policy: If you wish to have a refund for an item purchased from CoffeeCakes.com please contact us explaining the reason for the refund. You may be asked to RETURN the item to the address below, although we do not accept refunds on perishable food items. Refunds will be issued by a credit to the purchasing credit card. Please expect your refund within 7 to 10 business days following your request and, if you are returning an item, 7 to 10 days following the receipt of the returned item. All refund requests must be made within 30 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants and/or perishable food products and/or orders outside of the 30 day refund window. Shipping charges are nonrefundable.

Return Policy: Please return non-perishable items only, purchased from CoffeeCakes.com within the past 30 days to:

CoffeeCakes.com
9939 Titan Park Circle
Littleton, CO 80125-9536


Please remember to contact us to request a replacement or refund before returning the item. Shipping charges are nonrefundable.


Accurate Billing Information:


Please note: Due to our increased security measures to protect our customers. Not providing accurate billing information will delay your order. So, when ordering please be sure to provide your accurate billing information.


Shipping or Delivery Guarantees:


Since we must rely on our shippers to get your orders to you, once your order leaves CoffeeCakes.com it is out of our control. CoffeeCakes.com is unable to control our shippers and/or offer any shipping or delivery guarantees. We can only tell you when we expect your order to arrive based on the information we receive from our shippers. CoffeeCakes.com cannot give any delivery or service guarantees.


Substitutions:


We reserve the right to substitute an item of equal or greater value if necessary. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value.


Special Packaging Charge:


If we are unable to ship your package within our published freight rates we reserve the right to assess a "special packaging charge". The customer will be notified IN ADVANCE before any special packaging charges are ever applied and given the decision to accept the additional charge or not. This charge is only put in place when the cost to ship a package far exceeds the cost paid by the customer. This allows us to keep our shipping and handling rates lower for the majority of our customers and to split the cost of the shipping and handling charges for the select few packages we might have outside our standard shipping and handling charges.


Undeliverable Packages:


Please check all of your addresses carefully. We can only guarantee delivery to addresses we are given. Additional fees will be charged to redirect packages when incomplete or incorrect information is given.


Order Cancellation:


A customer may cancel an order at anytime. If the order has already been shipped the customer will be responsible for paying a $10 order intercept fee or the freight charges to have the order returned to us, whichever is greater. It is best to cancel an order before it is shipped so that you do not incur any of these fees.


Refusing a Package:


Customers should not refuse a package unless they are willing to pay all shipping charges, to and from the customer. If a package is refused by a customer, the customer will be responsible for all shipping charges, to the customer and back to CoffeeCakes.com.


Restocking Fees:


To cover the extra handling costs to take items back into inventory and relist for sale, CoffeeCakes.com charges a 20% restocking fee for returned items that are not damaged, defective or materially different.


We Pass our Discounted Freight Rates Along to You!


We make every effort to charge actual shipping rates that we are charged. We do not mark up our shipping rates. Since we have been in business for many years, and our business continues to grow, we benefit from significant shipper discounts with our shippers based on our high volume, this allows us to pass along shipping savings to you!



Our Story

In the wake of the popularity of “Friends,” in 1995 three friends in Denver decided to open the Mile High City’s premiere Internet Coffeehouse, Majordomo’s Net Café. With an eye toward providing uncompromising customer service Majordomo’s, Inc. took its name from the head (Major) of the house (Domo), a butler dedicated to taking care of each customer’s needs and desires. In an age when quality customer service seemed to be on the decline, Majordomo’s prided itself on being able to fill the void.



In 1997, after hearing for years from customer after customer how delicious our coffeecakes were, we decided to offer our gourmet coffeecakes and coffeehouse fare online at CoffeeCakes.com.

In 2000, after surviving the “dot-com” boom and bust, it became apparent that our customers were more interested in sending our gourmet items as gifts online, prompting us to reevaluate where we set up shop. We closed our retail storefront in order to focus solely on our electronic commerce storefront, transitioning successfully from bricks and mortar to clicks and mortar in the burgeoning Internet world.

In 2002, CoffeeCakes.com was rated “Best Overall” in a secret shopper comparison conducted by the Wall Street Journal in search of the perfect travel mug when compared to Amazon.com, Brookstone.com, Kitchens Etc. and Cooking.com.

Today we continue to remain completely committed to providing quality products and uncompromising customer service, as evidenced by our Customer Rated "Top Service Five-Star Award" for superlative quality, which we have received for each year since.

Now, as when we first opened the doors of our coffee shop, the same three friends behind Coffeecakes.com (along with a few others who have joined us along the way) remain completely dedicated to the Majordomo concept that got us started, taking care of each customer’s needs and desires, and growing one customer at a time.



Privacy and Security: We take your security seriously and takes reasonable steps to protect your information. No data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. The following is a description of steps we take to protect your information from misuse when ordering:


• Secure Socket Layer (SSL): We uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.


• CISP Compliance: We are certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.


We keep all information private. We do not ask for more information than is needed for us to provide the products you order and do not release any information to any third party. All credit card transactions are encrypted and all credit card information stored in a secure database. We take all reasonable measures to ensure that your private information, including credit card information, is secure. However, in the event of unauthorized use of your credit card, please notify your credit card provider or issuing bank in accordance with their reporting rules and procedures.



To our customers:

Please note that effective 5/14/08, we will start to replace our optional gift wrap with a reusable and functional jute gift bag. Offering an attractive and environmentally-friendly alternative to gift wrap is one way that we can further the cause of recycling. Gift wrapping will remain an option until our current inventory is depleted.




"Customer service was excellent. Took the time to answer specific questions for my needs. Worked with me to achieve the best purchase possible. Cakes arrived safely and on-time. One of the best on-line purchasing experiences ever had."
-- CoffeeCakes.com Customer


info@CoffeeCakes.com
Order Toll Free Anytime 303-620-5919




info@coffeecakes.com

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Proud recipient of Customer Rated "Top Service Five-Star Award" for superlative quality. Rated "Best Overall" Wall Street Journal 2002.