Customer Service
Multiple Orders, Faxed Orders or Paying by Money Order
- Are you wanting to place an order to be shipped to multiple addresses with the same billing information?
- Are you wanting to fax or snail mail your order to us?
- Are you interested in paying by Money Order? Personal checks are not accepted at this time.
If so, please see our multiple order form which allows you to easily do all of these things.
Our fax number is 303-675-3400 and our email address is orders@CoffeeCakes.com or you can always call us 24 hours a day, 365 days/year at 1-800-830-2696.
Our Gift Packaging:
CoffeeCakes.com is pleased to offer custom gift packaging designed exclusively for our customers. To have an item gift-packaged, please select "Yes" for the "Gift Packaging" option. For $4.95 per item, we will package your gift in our unique kraft gift box trimmed with a hand-tied black grosgrain bow and our signature corrugated gift banding.
Our Gift Card:
Your personalized gift card will be tucked neatly inside the gift box at no additional cost. 
Our Guarantee: We want you to be 100% pleased with your purchase. If for any reason you are not, please call us at 800-830-2696 or email us and arrange for either a REPLACEMENT or REFUND. You may be asked to RETURN the item. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants.
Replacement Policy: If you wish to replace an item purchased from CoffeeCakes.com please contact us explaining the reason for the replacement and we will arrange for a replacement item to be sent to you. You may be asked to RETURN the item as described below. All replacement requests must by made within 7 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants.
Refund Policy: If you wish to have a refund for an item purchased from CoffeeCakes.com please contact us explaining the reason for the refund. You
may be asked to RETURN the item as described below. Refunds will be issued by a credit to the purchasing credit card. Unfortunately, we are unable to refund shipping charges. Please expect your refund within 7 to 10 business
days following your request and, if you are returning an item, 7 to 10 days following the receipt of the returned item. All refund requests must be made within 7 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants.
Return Policy: Please return non-food items purchased from CoffeeCakes.com to:
CoffeeCakes.com
221 Evergreen Lane
Idaho Springs, CO 80452
Please do not return food items. Please remember to contact us to request a replacement or refund before returning the item. We cannot accept returns more than 7 days after delivery or any returns on our flowering gifts and/or plants.
Our Story
In the wake of the popularity of “Friends,” in 1995 three friends in Denver decided to open the Mile High City’s premiere Internet Coffeehouse, Majordomo’s Net Café. With an eye toward providing uncompromising customer service Majordomo’s, Inc. took its name from the head (Major) of the house (Domo), a butler dedicated to taking care of each customer’s needs and desires. In an age when quality customer service seemed to be on the decline, Majordomo’s prided itself on being able to fill the void.
In 1997, after hearing for years from customer after customer how delicious our coffeecakes were, we decided to offer our gourmet coffeecakes and coffeehouse fare online at CoffeeCakes.com.
In 2000, after surviving the “dot-com” boom and bust, it became apparent that our customers were more interested in sending our gourmet items as gifts online, prompting us to reevaluate where we set up shop. We closed our retail storefront in order to focus solely on our electronic commerce storefront, transitioning successfully from bricks and mortar to clicks and mortar in the burgeoning Internet world.
In 2002, CoffeeCakes.com was rated “Best Overall” in a secret shopper comparison conducted by the Wall Street Journal in search of the perfect travel mug when compared to Amazon.com, Brookstone.com, Kitchens Etc. and Cooking.com.
Today we continue to remain completely committed to providing quality products and uncompromising customer service, as evidenced by our Customer Rated "Top Service Five-Star Award" 
for superlative quality, which we have received for each of the past seven years. We have fine tuned our customer service support along with our state-of-the-art distribution and fulfillment center to the point where are now able to offer our customers the order as late as 11:30pm EST and still have their order shipped the same evening and receive their overnight shipping order the very next business day!
Now as when we first opened the doors of our coffee shop, the same three friends behind Coffeecakes.com (along with a few others who have joined us along the way) remain completely dedicated to the Majordomo concept that got us started, taking care of each customer’s needs and desires, and growing one customer at a time.
1-800-830-2696
info@coffeecakes.com
Privacy and Security: We keep all information private. We do not ask for more information than is needed for us to provide the products you order and do not release any information to any third party. All credit card transactions are encrypted and all credit card information stored in a secure database. We take all reasonable measures to ensure that your private information, including credit card information, is secure. However, in the event of unauthorized use of your credit card, please notify your credit card provider or issuing bank in accordance with their reporting rules and procedures.
"Customer service was excellent. Took the time to answer specific questions for my needs. Worked with me to achieve the best purchase
possible. Cakes arrived safely and on-time. One of the best on-line purchasing experiences ever had."
Proud recipient of Customer Rated "Top Service Five-Star Award"