Multiple Orders, Faxed Orders or Paying by Money Order

• Would you like to place an order to be shipped to multiple addresses with the same billing information?
• Would you like to fax or snail mail your order to us?
• Are you interested in paying by Money Order? Personal checks are not accepted at this time.

Our Gift Packaging: CoffeeCakes.com is pleased to offer custom gift packaging designed exclusively for our customers. To have an item gift-packaged, please select "Yes" for the "Gift Packaging" option. For $4.95 per item, we will package your gift in our unique kraft gift box trimmed with a hand-tied black grosgrain bow and our signature corrugated gift banding.

Our Gift Card: Your personalized gift card will be tucked neatly inside the gift box at no additional cost.

Enclose a CoffeeCakes.com Gift Card with your personalized message at no extra cost.

Our Guarantee: We want you to be 100% pleased with your purchase. If for any reason you are not, please call us at 800-830-2696 or email us and arrange for either a REPLACEMENT or REFUND. You may be asked to RETURN the item. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants. We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. Additional fees will be charged to redirect packages when incomplete or incorrect information is given.

Replacement Policy: If you wish to replace an item purchased from CoffeeCakes.com please contact us explaining the reason for the replacement and we will arrange for a replacement item to be sent to you. You may be asked to RETURN the item as described below. All replacement requests must by made within 30 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants or outside of the 30 day delivery window. Shipping charges are nonrefundable.

Refund Policy: If you wish to have a refund for an item purchased from CoffeeCakes.com please contact us explaining the reason for the refund. You may be asked to RETURN the item as described below. Refunds will be issued by a credit to the purchasing credit card. Please expect your refund within 7 to 10 business days following your request and, if you are returning an item, 7 to 10 days following the receipt of the returned item. All refund requests must be made within 30 days of delivery. We are unable to offer a replacement or refund on any of our flowering gifts and/or plants or outside of the 30 day refund window. Shipping charges are nonrefundable.

Return Policy: Please return non-food items purchased from CoffeeCakes.com to:

CoffeeCakes.com
9939 Titan Park Circle
Littleton, CO 80125-9536

Please do not return food items. Please remember to contact us to request a replacement or refund before returning the item. We cannot accept returns more than 30 days after delivery or any returns on our flowering gifts and/or plants. Shipping charges are nonrefundable.

Order Cancellation:

A customer may cancel an order at anytime. If the order has already been shipped the customer will be responsible for paying a $10 order intercept fee or the freight charges to have the order returned to us, whichever is greater. It is best to cancel an order before it is shipped so that you do not incur any of these fees.

Substitutions:

We reserve the right to substitute an item of equal or greater value if necessary. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value.

Undeliverable Packages:

Please check all of your addresses carefully. We can only gurantee delivery to addresses we are given. Additional fees will be charged to redirect packages when incomplete or incorrect information is given.

Restocking Fees:

To cover the extra handling costs to take items back into inventory and relist for sale, CoffeeCakes.com charges a 20% restocking fee for returned items that are not damaged, defective or materially different.

Our Story

In the wake of the popularity of “Friends,” in 1995 three friends in Denver decided to open the Mile High City’s premiere Internet Coffeehouse, Majordomo’s Net Café. With an eye toward providing uncompromising customer service Majordomo’s, Inc. took its name from the head (Major) of the house (Domo), a butler dedicated to taking care of each customer’s needs and desires. In an age when quality customer service seemed to be on the decline, Majordomo’s prided itself on being able to fill the void.



In 1997, after hearing for years from customer after customer how delicious our coffeecakes were, we decided to offer our gourmet coffeecakes and coffeehouse fare online at CoffeeCakes.com.

In 2000, after surviving the “dot-com” boom and bust, it became apparent that our customers were more interested in sending our gourmet items as gifts online, prompting us to reevaluate where we set up shop. We closed our retail storefront in order to focus solely on our electronic commerce storefront, transitioning successfully from bricks and mortar to clicks and mortar in the burgeoning Internet world.

In 2002, CoffeeCakes.com was rated “Best Overall” in a secret shopper comparison conducted by the Wall Street Journal in search of the perfect travel mug when compared to Amazon.com, Brookstone.com, Kitchens Etc. and Cooking.com.

Today we continue to remain completely committed to providing quality products and uncompromising customer service, as evidenced by our Customer Rated "Top Service Five-Star Award" for superlative quality, which we have received for each year since.

Now, as when we first opened the doors of our coffee shop, the same three friends behind Coffeecakes.com (along with a few others who have joined us along the way) remain completely dedicated to the Majordomo concept that got us started, taking care of each customer’s needs and desires, and growing one customer at a time.

Privacy and Security: We take your security seriously and takes reasonable steps to protect your information. No data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. The following is a description of steps we take to protect your information from misuse when ordering:

• Secure Socket Layer (SSL): We uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

• CISP Compliance: We are certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

We keep all information private. We do not ask for more information than is needed for us to provide the products you order and do not release any information to any third party. All credit card transactions are encrypted and all credit card information stored in a secure database. We take all reasonable measures to ensure that your private information, including credit card information, is secure. However, in the event of unauthorized use of your credit card, please notify your credit card provider or issuing bank in accordance with their reporting rules and procedures.