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Frequently Asked Questions (FAQ)
We want to make shopping with CoffeeCakes.com as easy and pleasant as possible. If you have ideas or suggestions for ways in which we can improve please do not hesitate to contact us so we can continually improve our customer service.
Questions and information about...
Drive Time Travel Mug
Our Products
Shipping
Shopping
Specials
TeaPots
The Company
Troubleshooting Orders
Misc
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What is CoffeeCakes.com?
CoffeeCakes.com is a distributor of coffee cakes, gourmet coffee, fine teas and other gourmet products. We select traditional, high quality coffee cakes, cookies, gourmet coffee, fine teas and coffee and tea accessories from bakers, coffee roasters, tea merchants and accessory vendors from around the world. CoffeeCakes.com, a division of Majordomo's, Inc., is a Colorado Corporation.
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Do you have a catalog?
Yes, we have a Retail Catalog.
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How do I request a catalog?
For a Retail Catalog please refer to the Catalog Request link. If you are a business you may wish to request information about corporate gifts by emailing us at corporateaccounts@coffeecakes.com.
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Do you have a Corporate Gift program?
Yes, we have a Corporate Gift program. Please refer to our Corporate Program to open a Corporate Gift account and request a Corporate Gift Catalog.
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Who do I contact if I have a product or service of interest to CoffeeCakes.com?
Please email info@coffeecakes.com or call 1-800-830-2696 and ask for Customer Service.
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Who do I contact in the company?
President and CEO - Contact regarding business management and financial issues, including billing and legal issues at
president@coffeecakes.com.
Director of Customer Service and Product Development – Contact regarding customer service questions, including customer complaints, and all vendor questions, including trade show questions. Contact at customerservice@coffeecakes.com.
Director of Marketing – Contact regarding corporate gift giving or anything related to marketing. Contact at corporateaccounts@coffeecakes.com.
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I love your products, where can I purchase your cakes locally or in a retail storefront?
Currently CoffeeCakes.com only offers our products online. We are not familiar with local retail stores in your area.
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Which Travel Mug was named Best Overall in the Wall Street Journal?
The Drive Time Travel Mug - Pearlescent Blue
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What is on the inside of the Drive Time Travel Mug?
Stainless steel.
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What is on the outside of the Drive Time Travel Mug?
Painted metal. They will scratch and chip but withstand a lot of abuse. The stainless steel travel mug is simply stainless steel.
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Can the Drive Time Travel Mug be washed in the dishwasher?
No, please wash the Drive Time Travel Mug by hand as the dishwasher may break the seal causing the mug to leak.
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Is the Drive Time Travel Mug right or left handed?
Both. There is a seal under the handle that can be softened with hot water and moved. The handle does not detach.
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What are the dimensions of the Drive Time Travel Mug?
The Drive Time Travel Mug is 2 ½ (one-half) inches in diameter at the base up to a height of 2 ¼(one-quarter) The diameter then gradually increases to 3 ½ (one-half) inches. The mug is 8 ¼ (one-quarter) inches tall.
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Can the Drive Time mug be engraved?
The manufacturer does not recommend engraving, but does recommend screen-printing (imprinting). Engraving will cause the Blue or Red mug paint to chip. The Stainless Steel mug could be engraved at a place specializing in engraving, but customer would assume all risk of damage.
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Can the travel mugs be imprinted?
Yes, the Drive Time Travel Mug can be imprinted. Contact us for more information.
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QUESTIONS: About Shopping
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Can I purchase a gift certificate?
Yes, gift certificates can be purchased on our web site. If you do not see the amount you would like please contact customerservice@coffeecakes.com and we will create a customized gift certificate. Gift certificates will be emailed or mailed but must be redeemed on our website CoffeeCakes.com or by calling 800-830-2696
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How do I redeem a gift certificate?
Gift certificates must be redeemed at our website CoffeeCakes.com or by calling 800-830-2696. On our website all you need to do is go to CoffeeCakes.com, select the items you would like to purchase with your gift certificate and when you
check out enter your gift certificate promotional code
in the box entitled "Coupon or Promotional Code
(optional)". You should see this box towards the end of
your check out. When entering gift certificate codes,
make sure to include the first letter '@'.
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Do you gift wrap?
Yes we offer our customer the option to send their order in our very special gift packaging for an additional "gift wrap" fee per item. We also offer
a CoffeeCakes.com gift card with a personalized gift
message from the gift giver with each of our gifts.
Please go to CoffeeCakes.com Personalized Gift Cards
to see a picture online of our unique gift cards that
we print personalized gift messages on at no charge
for our customers.
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Can I order a customized gift package?
Yes, contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
for assistance with customizing and/or personalizing your gifts.
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What forms of payment do you accept?
For your convenience we accept the Visa, Master Card, Discover and American Express when you order online or over the phone. We do not accept personal checks at this time but we do accept money orders. If you place an order by phone and wish to pay by money order we will place your order on hold until we receive your order. See also How do I redeem a gift certificate above.
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Do you charge sales tax?
It is our policy to follow all legal requirements in regard to electronic commerce storefronts charging sales tax. CoffeeCakes.com is based in Colorado and is required to charge Colorado sales tax on any item shipped to a Colorado address.
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Can I place an order now and have it delivered at a later date?
Yes, simply request a later ship date in the Notes field on the Order form when you place your order or you may call 1-800-830-2696 or send email to customerservice@coffeecakes.com to request a specific delivery date.
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What is your return policy?
Please refer to our Return Policy.
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How can I correct a mistake I made when placing an order?
Contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
to update the order and fix any mistakes.
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How do I correct mistakes I made on the Ship To and Bill to Addresses?
Contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
to update the order and fix any mistakes.
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What do I do if I received a damaged package?
Contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
with the following information: order number, if you know it, Ship to Name, Product Name and Date Received.
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What do I do if I received a package I did not order?
Check inside the box as the package is likely a gift and gift messages are placed inside the box. You may also contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
to determine who sent the package.
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What do I do if I receive a package without a gift note?
Contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
to determine the sender and gift message. You will need the following information: Ship to Name and Ship to Address
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What do I do if I ordered several items and not all of them arrived?
Contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com. Please have your order number or shipping name and address available.
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QUESTIONS: About Shipping
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I received a cake and the box is damaged, the cake is broken also.
Contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
with the following information. Order number (if known), the Name that it was shipped to, the product you received and the date that it was received. CoffeeCakes.com can send another cake or issue a refund.
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I received a package from CoffeeCakes.com in the mail and I didn’t order it.
Have you checked inside the box? Gift messages are placed inside the box so that they do not get lost. You may also contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
and they can try to determine who sent it.
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I received a package from CoffeeCakes.com, have opened the box and there is no gift note (and I didn’t order it).
Occasionally our gift notes are lost. CoffeeCakes.com does not send anything unless it was requested by someone, and many of our packages are gifts. Contact customer service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
, they will need the name and address that it was shipped to in order to locate the order and determine the sender and message.
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I ordered several items, I got some but not the others.
Contact Customer Service by calling 1-800-830-2696 or by sending email to customerservice@coffeecakes.com
, one of the items may be in back order. Have your order number or shipping name & address available.
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Are you currently running any specials?
We frequently run specials please see Specials for our current offering.
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QUESTIONS: Misc.
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I have a product or service that would be beneficial to the owners of CoffeeCakes.com (Company).
Please contact us by e-mail, info@coffeecakes.com
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Where is Majordomo’s Net Café?
Majordomo’s Net Café brick and motar storefront once operated in Denver, Colorado but is no longer open
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Is my personal information confidential?
Yes, the personal information you provide us is used only to fulfill your order. Personal information is NEVER rented or sold. Please see our Privacy and Security Statement for additional information.
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- Tell me about the 27 oz. Stainless Steel Teapot with mesh infuser.
The Henley teapots provide a ‘no hassle’ way to deal with loose tea. Simply scoop the required amount of tea into fine mesh basket and when you’re finished, dump the spent leaves. The mesh filter is very fine and no tea leaves escape. A Brushed stainless steel teapot and the modern design goes well with modern décor.
- Tell me about the 32 oz. (White and Marine Blue) Bee House Iced Tea Pitcher.
After you pour the first cup, the level of the liquid is below the tea infuser so it stops brewing. You can remove the tea infuser before you put it in the refrigerator (recommended), but the infuser will be hot!
Stylish and easy-to-use tea pot. It was designed for iced tea – Add a few teaspoons of tea to the basket and fill the pot with cool water. Put it in the refrigerator and let it seep overnight. (You can do the same with hot water, but it results in a cloudy iced tea).
Stoneware tea pot designed in Japan with a removable infuser basket and stainless steel lid. Dishwasher safe.
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Proud recipient of Customer Rated "Top Service Five-Star Award" 
for superlative quality.