Excellent / Top Service

This has been our customer rating since 1995! The five-star Top Service icon next to a CoffeeCakes.com's name is a sign of superlative quality. It means that we are participating in a Merchant Rating System, and customers who have ordered from our store have given us the highest rating awarded - five-star Top Service!

What our customers are saying about us on the Internet...




• "A friend of mine hates to drink from travel mugs because he thinks they make the coffee taste of plastic. This ceramic coffee mug would please him. It has the fulsome heft of a Matisse nude and comes in a range of colors -- black, cobalt blue, hunter green.Unlike the stainless steel mugs I tried, this one can go in the microwave because it's ceramic." Los Angeles Times about our Ceramic Travel Mugs
  
  
• "The judges liked the "nice old-fashioned appearance" of this cake. Noting a tropical aroma, like pineapple or coconut, they found that the smell was echoed in the taste. Hill liked the light and moist texture." The Washington Post the about our Coffee Cakes



• "I'm with you on the metallic (or even plastic) taste that is imparted with most travel mugs but use them anyway. My husband is particularly turned off by it, so the ceramic travel mug is a great idea. Here's a link to one that I found: http://www.coffeecakes.com/product-information-coffee-travel-mug-ceramic.html Posted by: Patricia | November 20, 2007 at 09:39 AM Great find, Patricia. However, check this mug out at the same site http://www.coffeecakes.com/20-ounce-ceramic-travel-mug-red.html for the mighty drinkers and attractive too. Problem...which color?" The Ideal Bite about our Ceramic Travel Mugs
  
  
• "For disguising what one's drinking, or simply to enjoy a hot soothing drink on the commute home, a wide variety of insulated travel mugs are on the market (with an equally wide variety of prices). Recently, the Wall Street Journal's Jonathan Welsh compared several brands from online catalogs such as amazon.com, cooking.com, kitchenetc.com, brookstone.com, and coffeecakes.com. The mugs were judged on how well they held heat for several hours and how well they prevented leaks and spills, among other things. The top-rated mug turned out to be the "Drive Time" model made by Trudeau and available for $24.95 (plus shipping) through CoffeeCakes.com. According to Mr. Welsh, it kept his piping hot beverage fairly warm. After three hours it was still a respectable 125 degrees F. The container was also virtually spill-proof when properly closed. Another interesting use for a warm and (hopefully) spill-proof travel mug... warming the bladder area in the car. I'll let your imagination figure out how that might work." Fresh Tastes by Beverly Laumann about our Drive Time Travel Mug




About our Customer Service...




• "Please send catalog, looks like I will start and finish Christmas shopping with you. Betty Auburn, NH"



• "Thanks so much for your service! I don't know any other company that would bother to contact me on a Sunday to let me know what I did not understand and tell me what I needed to do to ensure my order got to my father on his birthday. Your customer service is just wonderful; your people all pitched in to make sure that I could get this order out on time....even though I was running late in ordering!! My father (and mother) really, really enjoyed this cheesecake and said it was one of the best tasting they had ever had. Thank you, thank you!!! I will definitely use your services again!!"



• "Hands down the BEST customer service I have ever experienced. Additionally, the coffee cakes are extremely good and have delighted the recipients. I have gotten many raves and compliments on them. It is one of the best mail order businesses in years. I will use them again and again."



• CoffeCakes.com provides excellent service and the MOST DELICIOUS products. They deserve a grade of A+++. Fantastic!



• “Thanks. You guys are great! I received my cake just over 12 hours!! Happy New Year!!”



• “Your service AND product(s) are out of this world. What a hit this gift was....tasty too! Thank you for excellent product and suberb service!”



• “Received product in time for Christmas, as promised. Great product, delicious cake. Will order from them again.”



• “Great Service, Fast Delivery and Great Product. Very Pleased choosing you for my Holiday Shopping.”



• “Standard Delivery was exceptionally fast. Packing was incredible. And product was even better than pictured! I have added CoffeeCakes.com to my Favorite Places and will definitely purchase gifts there again. I wish all of my shopping could be this easy!”



• “Great company.... had unique gifts, just what I needed. Everything was shipped promptly and safely. Thanks!”



• "Thanks for everything! They loved it :o) GREAT customer service!!! Appreciate your efforts."



• “Top service and quality”



• “Thank you so much! I have now bookmarked your site and look forward to doing business with you directly in the future. You really are great to work with!”



• “GREAT SERVICE & PRODUCTS”



• “Everybody says they’re delicious. High quality product and speedy delivery in the busiest times.”



• “I have never ordered from you before but so far I love that you will ship to Alaska and allow me to track the package and know that it arrived. awesome! my stepfather loves sweets and I can't wait to hear about the cakes I sent him for Christmas. after I placed the order my sent me a bundt pan shaped like a rose for Christmas. must be some kind of telepathy. love your service.”



• “It came faster than expected which was very comforting. I was so worried if it would stay fresh! Thank you for your great product!”



• “Awesome!!!!”



• “Excellent product, super fast shipping.”



• “excellent web site, very easy to navigate...product is superior. shipping was great and very timely.”



• “I was happy with the service and the client I sent it to thought it was wonderful, best they ever tasted.”



• “Great experience! Speedy delivery. My friends loved the cakes! I would definitely buy from this company again.”



• “Fast delivery, arrived in perfect condition, I was very satisfied and will do business again with this merchant.”



• “This was my second purchase with them...it wont be my last!!”



• “The item was received in one day. Never expected it to arrive that fast. I was very pleased with the service.”



• “Dear CoffeeCakes.com, Thanks so much for the wonderful coffee cake. Although I received it earlier than expected and had to refrigerate for over a week, everyone exclaimed how moist and wonderful it tasted. I most definitely will be ordering again next holiday season and I will be ordering more than one cake. Thank you it was our pleasure.”



• “I had a very good experience with CoffeeCakes.com. The person who took my order over the telephone was excellent. I would definitely use this company again.”



• Excellent web site, very easy to navigate...product is superior. Shipping was great and very timely.



• I have dealt with Coffeecakes numerous times and always am extremely happy with their promptness of delivery and selections. All recipiants of these wonderful cakes have been pleased with their taste. I certainnly with use this company in the future.



• "What a wonderful product! We enjoyed our first cake so much that we immediately order two more. Our second ordering experience was equally as good as the first. I would highly recommend this product and company to everyone. Excellent job and a real winner!!!"



• "This is a wonderful company to work with. Everything from ordering to receiving was easy and fast. I would do business again with them!"



• "Customer service was excellent. Took the time to answer specific questions for my needs. Worked with me to achieve the best purchase possible. Cakes arrived safely and on-time. One of the best on-line purchasing experiences ever had."



• "I've shopped CoffeeCakes.com before, and been very pleased, so I expected good things again. This time, I ordered a travel mug, which I was pleasantly surprised to find was $5 cheaper than the one I was replacing (same model). I added a coffee cake to my order, too (Hey, the sites name says it all...) I selected the ground delivery option (1-7 business days) and I had my order within 2. The coffee cake was as fresh as if I had just baked it, and was carefully packed so it wasnt crumbled or damaged in any way. Of course, I will order from them again. Another great shopping experience at CoffeeCakes for me---I recommend them to everyone!"



• "A lid from one of the cups that I ordered was broken upon receipt. I immediately emailed the company and received a reply within an hour that they would mail a replacement. The replacement lid was received within a couple of days. THAT is good service! Very impressive."



• "I did a lot of comparison shopping and found CoffeeCakes had the best prices. My order arrived complete and fast. I would recommend CoffeeCakes to anyone and I will shop there again."



• "I can't think of a better way to ship a coffee cake across the nation, have it arrive fresh and in a timely manner. Out of 4 orders I have been pleased 4 times."



• "It was an ordering experience. It was easy; the sales rep. was courteous, had a good sense of humor and was accurate. Thank you for making this a great holiday for my son and his wife in New York."



• "Your website has easy accessibility, clear pictures and explanations of products, lots of choices, great colors. I enjoyed reading the glossary. Your new website reflects the meticulous and professional company that you are."



• "It was hassle free. I had never heard of Coffee Cakes.com before placing my order so I get a little worried about finding places on the Internet but, I had a great experience with them and I would recommend them to anyone."



• "Fast delivery, They contact you if you have a problem. Cakes and coffee are great. Would always buy from them..Reliable, safe and you know you are getting quality merchandise."



• "Service was excellent and the customer service rep was very helpful. Would shop there again any time.
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• "The experience of ordering could not have been easier. The website was well organized, leading to ease of use. The email confirmation included a direct link to the shipper information. One click and I knew up-to-date delivery information, not having to enter long numbers into a shipping company website. And the product was everything that I expected. I will order again and try some other selections from the extensive list of products. A satisfied customer from Pennsylvania "



• "Very fast shipment, well packed. Item exactly as described. Will order again."



• "CoffeeCakes.com sets the bar for great service. I received my order in about 36 hours from the time it was placed."



• "After receiving the order, we are very happy with both the quality and service provided, in fact we are considering purchasing more cups from you for gifts. Keep up the good work! You have my vote as one of the best in service and quality."



• "Just a note of thanks. The cinnamon walnut coffee cake was a hit...and you've won over a new customer. The recipient's wife thought you're on to a novel and unique idea that in her eyes, is a great alternative to traditional "gift" ideas...Thank you again."



• "Not only was the service above board but, the personnel were terrific, extremely helpful and eager to give me the best advice for shipping ...I was totally pleased with my experience with them and would highly recommend this site."



• "What a wonderful website... The products were delivered shortly after I ordered them, even though this was the busy time of the year."



• "I procrastinated in my purchase and needed it overnighted. I called in the order in the late afternoon and there would normally not have been anything that could have possibly been done to accommodate my request. CoffeeCakes.com came to the rescue with superlative service, above and beyond the call of duty to help me out in a bind with the kindest and most understanding and proactive staff that I have come across in a VERY long time. I have only kudos for them and their staff. Thanks for going the extra mile for someone who needed your help in the worst way, in a hurry."



• "I found CoffeeCakes easy to use and true to their word - the coffee cakes taste great."



• "I have ordered several coffeecakes and had them sent to different states. I have experienced no problems. The service has been fast and friendly. Everyone has been pleased."



• "Delivery was very swift which is wonderful since this item is perishable."



• "I ordered, got e-mail confirmation and my order was here in three days as promised. Couldn't ask for more."



• "This is the BEST site on the whole web. Not only excellent service but also the most delicious coffee cakes one can buy! Sent one to a relative on occasion of their new house, well, we have not talked in years but one piece of Grandma`s coffee cake and they called to thank me. They are probably still raving about the cake and the novel idea of a home delivered coffee cake!!"



• "Arrives very quick and is so fresh. This is my second order and it won't be my last."



• "Excellent product and very fresh. Service was impeccable. Thanks!"



• "The gift arrived on time and the people who received it said it was wonderful. The company sent an e-mail saying the greeting to be sent with the coffee cake may have been left out of the package. That was the only problem. But the company corrected that and sent a $5 gift certificate along with another greeting. Overall, they were easy to deal with. And, unlike many other companies, they saw a potential problem and dealt with it immediately and forthrightly. That is a very good thing for a company in today's world. I will certainly order from them again."






About our products...




• "My husband finally found his coffee cup that he has been looking for for years! Thank you for making him happy and now you are making me happy by having the cheese cakes and coffee cakes, especially the ones without sugar." -- Napa, CA



• "I was looking for a gift to send my sister for Easter and tried the www.CoffeeCakes.com. The feedback has been terrific "even better than Mom's homemade cakes" I have ordered several more for birthday gifts and Mother's Day."



• “Received as a gift and have found it to be a remarkable product.”



• “Excellent taste of all the sampler cakes!”



• “Great gift,perfect service and quality!! Recommend Highly!!”



• “Best tasting cake I ever had!”



• “The design of my travel mug is the best Ive seen. These people have a good shopper.”



• “My friends in Georgia loved the coffee cake, they said it was perfectly delicious. Its nice to be able to send something home made when you are far away. Thank you so much. I know Ill be sending more of your coffee cakes in the future.”



• “We loved your coffee cake, it was delicious and came right on time!”



• “My husband received the one of these cakes as a gift. It was the best I've ever had and so moist and fresh!”



• “I received a cheesecake for Christmas, and it was delicious!”



• “The purchase of this coffee cake was an excellent experience...and it was delivered in terrific condition. will definitely use this service again.”



• “Great tasting product!”



• “Very nice ! Our town does not know what a true bakery is so many of us here miss the taste of a true coffee cake. Your Coffee cake is tasty and moist”



• “Those were the best coffeecakes ever!!!”



• “I ORDERED SIX COFFEE CAKES AND ALL WERE RECEIVED ON TIME . MY GRANDNAS COFFEE CAKES ARE DELICIOUS!!! AS USUAL.”



• “I need information regarding wholesale prices. The cake that I ate was the best cake I ever tasted. Please call”



• “Delivered fresh and moist very good.”



• Great cake!!! Bought it for a birthday and it was an instant hit. Betty Crocker should do so well... It was a great tasting delight and a lot of fun as well.



• "I ordered your orange coffee cake for my mom's birthday and what a treat! it was so delicious that we had seconds and thirds! It is the best cake ever and just melts dreamily in your mouth! I can't wait until my birthday and Christmas (definitely big order there) to get more cakes."



• "They had a great selection of cakes to chose from and made it very easy to decide when I saw how reasonable that their prices were. The only thing for me was that the cake arrived too early. They said that it could be frozen, but I was expecting it to arrive closer to Mothers Day. I will shop with them again."



• "Excellent product with great delivery. I will continue to shop here. Yummy coffee."



• "I have ordered from this site before. They have the best coffee cakes in the world."



• "One of the best coffee cakes I have eaten in a long while. I will be ordering again."



• "I have NEVER had anything better. It is by far the BEST I have ever had."



• "The goods that I ordered came in a very timely manner. They were packaged well and there was little or no damage to any of the caramel cookie waffles that I ordered."



• "I live in New York City and just received one of your scrumptious Walnut Coffee Cakes from my dear friend in St. Louis -- I want to tell you that it brightened my entire holiday as I can share this delectable treat with my family. These past few months have been so hard on us here in New York and though we are trying slowly to recover from the awful events of September 11, it is not easy. Having thoughtful things done for us, even a simple as receiving an edible gift like this coffee cake, added a comfort to this holiday for us. Thank you for a wonderful product and a great website. I've already book marked it and will certainly visit throughout the year to send gifts to my friends and family for all occasions. Best regards and wishes for a Peaceful New Year."



• "Wow!!! You folks are swift!!!!! My sister recieved the Cayman Rum Cake we ordered from you, and loved it!!! I also appreciated the confirmation of my order, and the lady who took my order on your 800 number was a joy to deal with and most helpful to me. Put that info in her personnel file please."



• "I have bought from this store several times, personally and as gifts. I have never been disappointed. Very fresh cakes and very GOOD cakes. Give it a try!"



• "The recipients loved the coffee cakes. It arrived quick and was eaten even faster."



• "My recipient is always thrilled, even though I always send the same thing over and over!"



• "THE STROOP WAFELS ARE FANTASTIC! I'M VERY HAPPY I FOUND SOMEONE IN THE U.S. WHO MAKES THESE COOKIES."



• "Satisfaction GUARANTEED. Prompt and courteous service. GREAT STROOPWAFELS!!! I will (and have already) tell everyone to order."



• "We sent out several cakes from Coffeecakes.com for the first time. We were delighted with the product and the service. Thanks!"



• "Order was processed and sent out very quickly by the fulfillment center. The recipient of the cake was pleased with the quality and freshness. I will be buying from Coffeecakes.com again in the future."



• "I ordered gifts for a few people and they said they were great. My sister got a Grandma's of New England coffeecake for herself and we ate it on Christmas day. It was fabulous."



• "Order was processed quickly and arrived fresh. Everyone whom we sent a cake to thoroughly enjoyed it. Thanks!"



• "This is the best mug that I have ever had, and I have had many. My coffee stays hot for hours and hours."



• "I looked all over for the ceramic travel coffee mug, CoffeCakes.com was the only one who had what I needed. I got the coffe mug three days after I ordered it and it was in perfect condition. It made the perfect Fathers Day gift. Thank you for having a quality product when I needed it."



• "I had had a coffee cup that I used for several years that I liked. I looked on the Internet until I found it on CoffeeCakes. I ordered it and it was received in good condition in a couple of days."



• "I purchased a travel coffee mug that I have been looking for to replace one I loved for years. It came timely and I love it! I would shop here again!."



• "I bought a travel mug for my son over the internet. It was rated by the WTJ at the top mug and was promoted so by the company. I was pleasantly surprised to have the mug in my house 2 days later. It is a wonderful mug, exactly as advertised."



• "PERFECT PRODUCTS-OFFERED WITH PERSONALIZED PROFESSIONALISM!"



• "Excellent service. Product was received in good condition. We will be ordering from Coffeecakes.com again in the future. Thanks!"



• "Here's a story you will love. We run and B&B here in Ashland, Oregon, the home of the Oregon Shakespeare Festival. My sister in Memphis sent us a terrific Valentine present box, which included 4 mini liquor cakes. We were familiar with Downey's Cakes because we've been known to buy them on sale after Christmas (even though we make all of our own breads and cakes normally). Well, we have to confess that our first impression when we opened the package from my sister was that she'd hit the same sales we used to. Anyway, we put them in our sweets bank, to wait for the moment when we really had to have some perfect cake. The moment came last weekend when we had a house load of guests and we discovered one of them was having a birthday. Once he'd finished his breakfast, we presented him with the cake with a candle in it. He was too full to eat it but of course wanted to take it along home with him. Off he went, back to Klamath Falls, Oregon. Today we received an email asking for the recipe for our cake, which they said was possibly the best cake we've ever eaten. Well, I've put them on to Downey's and I'm sure they'll be in touch. We're thinking that we probably need to have Downey's supply all our birthday cakes if they're going to get this kind of praise."



• "Coffee cakes are great gifts for Father's Day. Please ship asap. Thank you."